Customer Sales Manager

Salary TBC – Depending on Experience

 

A little bit about us…

Founded in 2015, by co-founders Oliver Laverack and David Clow, J Laverack Bicycles is a small, luxury bike brand based in the picturesque market town of Oakham, Rutland.

Our award winning range of hand-crafted bicycles are lovingly designed and assembled to order by a passionate team of experts in our boutique showroom and workshop.

Offering the ultimate bespoke service, and an unswerving commitment to perfection, each bike is as unique as the individuals that commission them.

 

About the role

As our Customer Sales Manager you will be responsible for delivering a seamless customer journey for J.Laverack and ÆRA customers from enquiry, to post product delivery.

 

About you

We are looking for a dynamic individual with a positive can-do attitude. An organised and structured approach, along with strong communication skills are essential in this role.

 

Your tasks and responsibilities

• Be responsible for initial customer communications, acting as a personal ‘Soigneur’ with a focus on
  assisting customers with information and advice.
• Host customer showroom visits.
• Respond to customer questions and requests with care and in a timely manner, ensuring alignment to
  our brand values and tone of voice.
• Proactively nurture customer enquiries ensuring they are followed up on in a timely manner.
• Provide customers with regular updates and information on order progression.
• Investigate and resolve queries ensuring customer concerns are handled with care.
• Contact customers after receipt of their product to get feedback on the experience as well as the product.
• Ensure that key customer service and sales metrics are achieved.
• Support the wider team with ad hoc tasks as and when required; this may also include attending
  industry events and shows.

 

Your knowledge and experience

The successful candidate will be able to clearly demonstrate the following:

Essential:

• Experience in a similar B2C role.
• Highly personable with a positive, can do attitude.
• Highly organised with the ability to multitask.
• Excellent verbal and written communication.
• Strong interpersonal and team working skills.
• Experience of delivering against KPIs.
• Strong influencing and persuasion skills in a sales environment.

Desirable:

• Cycling industry experience.
• Experience of working for a premium/luxury brand.
• Experience of working with CRM systems.

A passion for cycling is a plus but not essential.

 

Additional info:

• Core working hours are 9am – 5.30pm Monday to Friday.
• The role is based at our Oakham showroom.
• There may be a requirement to work occasional Saturdays and Sundays.

 

– To apply please send a copy of your CV along with a covering letter to [email protected]