The arrival of your frame marks the start of your J.Laverack journey and whilst we’ll be wishing you bon voyage we recognise that you may need help or have new questions. We pride ourselves on our after sales service and all members of our team will be only too happy to help post purchase.
For questions regarding your J.Laverack frame, framset or bicycle please contact us using firstname.lastname@example.org.
Orders can be placed online for delivery to the UK and internationally. If ordering outside the UK please contact us prior to payment to ensure accurate postage costs.
In the unexpected event that you are not completely happy with your J.Laverack frame, frameset or bicycle or there is a fault, please contact us using email@example.com.
As each of our frames, framesets and bicycles is built to order we are unable to offer a refund or exchange unless there is a fault. If you do wish to cancel your order you must contact us within 24 hours of payment. We will make every effort to accommodate customers wishing to cancel their orders after this time where possible.