J.Laverack frames carry a 10 year warranty, from the date you receive the frame. This entitles the original owner to a repair or replacement frame should it fail due to manufacturing defects in materials or workmanship. A receipt or proof of purchase is required for any claim. The following points are not covered by our warranty:
- Normal wear and tear.
- Damage caused by a crash, collision or due to absue or misuse.
- Frames that have been modified, neglected, used in competition or for commercial purposes.
- Damage caused by improper installation of components, parts, or accessories that are not compatible with J.Laverack frames or lack of competence of the assembler.
- Damage or deterioration of the surface finish, aesthetics, or appearance of the product including but not limited to paint damage.
If a frame or fork are altered in any way, including applying a non approved paint coating, the warranty will be void.
We will offer our loyal customers a discount replacement frame if they are unlucky enough to be involved in an accident, even though its through no manufacturing fault . The frame may need to be inspected or proof of damage provided to qualify.
This warranty does not affect your statutory rights.
For warranty questions regarding your J.Laverack frame, frameset or bicycle please contact us using warranty@JLaverack.co.uk.